I joined First-Utility back in 2011 and then came to move house with a credit balance on my account last November (2012). At first I was promised a credit would be applied to the new account. Then I was told this is impossible so a cheque would be posted. Then I was asked to prove I hadn't cashed the cheque! Then I was told a credit would be raised to the next bill! 8 months later I'm still waiting. Give them a miss. Absolutely terrible.
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