Ordered a chevron duvet cover, waited a month, no news! Emailed them, they told me it would be here next week. Next week came and went, heard nothing, emailed them again, same excuse, next week. And again the next, and again. One day just noticed they had refunded me with no explanation. When followed it up, they said they were unable to source the items. No apology, no offer of compensation, nothing! So unprofessional and unreliable. Then, they had the same duvet covers on sale again a week later so I have just discovered. Wonder if the new purchasers will receive theirs? Use wisely without expectations and then you won't be disappointed!
Alan found this review useful
Ordered 3 items, Molton Brown and Morroccan Oil - Arrived in 3 separate deliveries, no despatch notes, Molton Brown items simply dumped in a box, no protective packaging and one bottle damaged. No effort on packaging, damaged and not even the correct/latest Molton Brown Naranji as advertised on site, they sent the old stock - It would appear that they simply provide the website and then they have independant companies sending out the goods, drop shipping hence the lack of effort or personal touch AT ALL. Will never be using again. Not impressed, what a shame.
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