I recently tried to buy flights costing £700+ from the bravofly website. I gave my visa card details, but recieved an email about an hour or two after explaining the flights weren't available and that I wouldn't be charged. I tried to purchase an alternative journey they were advertising, but with the same result.
I decided to try elsewhere, but I didn't realize that bravofly freeze the funds in your account to the cost of the flights, and although they say they release these funds immediately if the booking doesn't go through, if you use a visa card it can take 15 days for these funds to become available! Needless to say this was something of an inconvenience. That it may take 15 days for your funds to be unfrozen is explained somewhere on the website, but is not very clear, and should be brought to your attention when selecting your payment option. This meant I couldn't use the money I had saved to buy tickets for my trip for another two weeks.
What annoyed me even more was that even after they had told me the flights were no longer available, they were still advertised on their website, a scam, I think, to attract customers to their website through cost comparison sites like skyscanner.
The customer service was apalling. I explained over the phone they could get my funds released immediately if they simply sent a fax to my bank, but they were difficult to talk to and refused to help.
Don't use your Visa card with bravofly, and don't expect the discount flights they advertise to actually be available.
Stacey found this review useful
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