Malvin Mbongo´s profile

Reviews (1)

Alpharooms

Great when taking your money, RUBBISH WITH EVERYTHING ELSE

They was efficient up to a point. They never confirmed my return transfer WHICH I PAID FOR and said it was my responsibility. I had my phone stolen overseas and the hotel did not let us use their phone therefore I was unable to reconfirm myself (which I shouldn't of had to). Forked out 40Euros for a taxi to the airport so I didn't miss my flight and Alpharooms gave me every excuse to not reimburse my money.

I WONT BOOK WITH ALPHAROOMS AGAIN!

09 July 2013

Reply from alpharooms.com

Dear Malvin,

I am sorry that you were unable to confirm your transfer. We do provide several number which you can contact us and the transfer company on, which can be accessed at a reasonable price from a public telephone.

As you didn't contact us when you were in resort and made the decision to get a taxi, we are unable to refund you on this occasion.

Kind regards,
alpharooms.com

Malvin Mbongo´s profile

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Malvin Mbongo
Reviewer
United Kingdom

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