I live in Sth Wales, my Mum lives in Preston, about an hr or 2 after I'd ordered her flowers online, she was moved and taken to Hospital .. I tried to change the address online, and got an "automated reply" letting me know that it was not possible... now I find it very, vwery hard to believe that had a little effort been afforded it would have been possible ... so, it turned out my Mums flowers were delivered to the place where my Mum was not .... NOT impressed at all .. SERENATA!
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