I am delighted with my purchase of a large sofa and chair, wonderful quality in fact I've placed a further order.
I initially thought the sofa may be too large for the room and mentioned it to customer service, straight away I was offered a refund and return free of charge. Wonderful service and so reassuring that if you make a mistake they will refund or replace. Also it was offered without any note of censure
As it happened once I was able to get the sofa into place it looked great.
I am an regular purchaser on Achica and have always been delighted with the goods I've bought and the prices. I would recommend for those reasons but my issue is with customer service, on two occasions I've asked questions about a product which I was interested in purchasing but never received an answer in the buying time period if ever., one answer came about a month later.
I am still awaiting a reply about the seat height of an armchair, quite important for me but that was over a week ago. I've had to take a chance and buy it or i would have lost it but still don't know the answer. They really should have a telephone number for urgent enquiries. Quality of goods and prices deserve 5 stars but not customer service.
Delivery is slow but i can live with that and I will continue to buy from them.
Must also mention that the products are often unusual and i haven't seen them anywhere else.
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