Delayed and then failed delivery. Told different stories by different staff but basically they did not have the jersey in my size and so had to order it. That would not have been a problem if they had said so. Instead I had obviously false stories about the order being in the post - it was not!!. Eventually they said they had it in stock and would send it - but it did not arrive. A replacement (or was it the unsent original?) was sent though by next day recorded delivery. All in all I contacted them five times for this order.
I ordered Shimano Endure H2O Overshoes and these arrived a couple of days later. They fit my shoes nicely. I have bought from Merlin before both online and from their shop and have always found their service to be great.
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