The experience with British Gas could not be a greater contrast. Following relative's death, I was dealt with by an unhelpful individual on the "Move Team". Did not even record the death so of course a letter was received by the deceased about the "move". Would have given 1 star but balanced by the 4 stars I would have given that person's colleague who I dealt with later - she was empathetic and efficient.
British Gas has a dedicated team for executors, administrators when a customer dies. Having recently used it I was very pleased with the service, efficiency and empathy. This was in sharp contrast to the service from nPower
Laurence Lowne found this review useful
Wiggle has a very good range of cycling products which are competitive in value. Delivery times are good and I have started using Collect plus for items that are too large for the letterbox - buys are delivered to a local newsagent that participates so effectively I can collect on a Sunday. Customer service is also good, 1 item of wrong size had to be returned some months ago and there were no propblems
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