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promised to deliver within 48 h, but after 8 days, still no books arriving

Although the Waterstones website states that my order will be delivered within 48 hrs, I found out that the books were dispatched 4 days after receiving my order. Today the customer service lady told me that it could take a further 10 days to arrive to my door. This is unacceptable service because I urgently need the books to revise for exam next week. In comparison with Amazon or Bookdepository's speedy online service, the waterstone's is just rubbish.

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United Kingdom