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Reviews (1)

Albelli

Very unprofessional

It took me over a week to complete my order as their website crashed everytime I went to pay. I could not ring them up as their opening hours were 9-6 Monday to Friday and I worked till 6 every day. I also tried to use the £10 off discount as a new user. But it said I had already used it. So after a week I took an hour off work to ring albelli. I spoke to a very unprofessional girl who laughed down the phone and couldn't speak properly as she laughed too much with her friends in the background. I thought this was highly unprofessional and rude. She gave me a new code and I had a chance to complete my order after a week. The book came after another week and I can't fault the appearance but the process of ordering a book was frustrating and very un professional

11 July 2013

Reply from Customer Service

Dear Amber,

We’re very disappointed to hear about your negative experience with our customer service team. We constantly strive to improve and develop the service provided to our customers. Our customer service manager will contact you to personally apologise for the situation you encountered.

We hope to be able to welcome you back to Albelli again.

Regards,


Albelli Team

Amber´s profile

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Amber
Reviewer
United Kingdom

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