I was expecting a parcel today between 14:34 and 15:34 so after 15:34 had been and gone, I decided to track the parcel to see if the delivery time had changed. At 15:01 the a message was logged that DPD had tried to deliver the parcel but there was no one present at the address to sign for it.
This is simply a lie. I've been in all day and kept an eye out outside our house for your van during the delivery window. As our house is slightly hard to find, I left a large and very obvious sign outside directing your employee to our house. Your van never attempted to deliver the parcel.
To top things off, there's not even a customer services number to speak to anyone or log a complaint, so I am having to resort to posting on this site.
Terrible, dishonest service.
Cathi Penman found this review useful
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