Liz Rushton´s profile

Reviews (1)

DPD UK

Terrible, dishonest service.

I was expecting a parcel today between 14:34 and 15:34 so after 15:34 had been and gone, I decided to track the parcel to see if the delivery time had changed. At 15:01 the a message was logged that DPD had tried to deliver the parcel but there was no one present at the address to sign for it.

This is simply a lie. I've been in all day and kept an eye out outside our house for your van during the delivery window. As our house is slightly hard to find, I left a large and very obvious sign outside directing your employee to our house. Your van never attempted to deliver the parcel.

To top things off, there's not even a customer services number to speak to anyone or log a complaint, so I am having to resort to posting on this site.

Terrible, dishonest service.

Cathi Penman found this review useful

09 July 2013

Reply from DPD UK

Hi Liz,

Sorry to hear about this :(

I have just seen the email you have sent to us, so I will respond to that now.

Kind regards,

Bobby.

Liz Rushton´s profile

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Liz Rushton
Reviewer
1985
Exeter, United Kingdom

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