Neil Hopper´s profile

Reviews (1)

Grippy.co.uk

Just Plain Awful !

Went with these guys because of the convenience of getting it done on a Saturday evening, admittedly my fault for not correctly checking the tyre size resulted in the wrong ones coming out, second attempt was the same result despite me talking to someone in the office to re-confirm the size and giving over my work address in which they still sent the poor guy who was the only person who seemed to have a clue about him to my home address first, as if that wasn't bad enough I had to swap a shift for the third attempt and then found out I wasn't even booked in !!!! An absolute joke, now its been nearly 2 weeks in which I've finally given up and asked for a refund, never again and ill be telling everyone I know not to use you either !

09 July 2013

Reply from grippy.co.uk

Mr Hopper,

Thank you for taking the time to leave your review. We do apologise for the mix up, this is not standard practice for us and the member of office staff will be spoken to and given further training as a result of this matter. This is not an acceptable standard of service and we are putting further systems in place to ensure that this does not happen in the future.

Kind Regards,
Grippy.co.uk

Neil Hopper´s profile

profile image of Neil Hopper
Neil Hopper
Reviewer
1983
Farnborough, United Kingdom

About