David Sinclair´s profile

Reviews (1)

Lowcostholidays

BEWARE NO LONGER A MEMBER OF ABTA!!

I had a complaint raised a few items below (6322993) about the miss-selling of a holiday. Basically Low cost booked us into a wrong, far inferior hotel to what we paid for. They admitted their mistake but only offered us £25 compensation which is outrageous. I was not happy with this at all so decided to raise this complaint through ABTA. Turns out Low cost holidays are no longer a member , even though it states this on all the documentation I received from them. I'm not sure how many mistakes one company can make. This is all very dodgy, and it looks like I may need to seek external legal advice. Avoid at all costs

Leanne Son Johnson found this review useful

12 July 2013

Reply from Lowcostholidays

Hi David,

I’m sorry to hear of the recent issues you have had in relation to your booking.

Whilst I am sure our Customer Relations team are working hard to resolve you complaint – may I request your booking reference to be able to look into this for you? I will then hopefully be able to offer some further information as to the status of your complaint.

If this can be sent in an email to Onlineanswers@lowcostholidays.com I’ll ensure it is looked into.

Kind Regards
Lowcostholidays



Abi 12/07/2013 @15:05

David Sinclair´s profile

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David Sinclair
Reviewer
1985
Edinburgh, United Kingdom

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