Irene Denholm´s profile

Reviews (1)

Festive Lights

No idea if my lights are any good - still awaiting delivery, need to change delivery service.

I have not yet received my garden lights even though they were supposed to be delivered to me between the 2nd and 5th July - it is now the 10th July. I gave instructions on my order for the couriers to telephone me when delivery was imminent so that I could arrange to meet up with them as my address is difficult to find. However, I had to telephone England to find out what was happening and although their representative assured me he would telephone the company in Spain asking them to contact me, and also gave me their telephone number over here, still nothing from them so had to call them again yesterday. The lights are supposed to be delivered to-day but not confident this will happen. As the delivery charges are exorbitant in my opinion I suggest you change to a more reliable company. Hopefully when the lights do eventually arrive I will be pleased with them.

10 July 2013

Reply from Festive Lights Ltd

Hi Irene, sorry to hear about the troubles with delivery. I have checked with the courier and they did try to delivery it on the 5th. I have been informed that delivery is going to be attempted again today and have reminded them to call you if they have any difficulties finding you. If you do not hear from them today, please contact the office directly. Apologies for any inconvenience caused.

Irene Denholm´s profile

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Irene Denholm
United States