If you want a hassle free service, lowest price with no hidden added price at the end of your purchase, go to Booking.com instead of Agoda.
From my own experience :
Booked a hotel in Bali, asked for airport pick up from the hotel, what Booking.com did : you can manage and adjust your special request online, then they will report to you (less than 24hrs) that they contacted the hotel, sent you the confirmation about your request, and if they have problem in contacting the hotel they will report that to you also and gave all the information about the hotel (phone, email) so we can contact them directly.
What Agoda did : can not manage and adjust your special request online, they told you to contact the hotel yourself, they will not even try to help you to contact the hotel, they gave you bunch of email addresses, and a phone number that nobody picks up.
On top of it all, the price on Booking. com will be cheaper in the end .
So yeah, if you want a satisfying service, go to Booking.com seriously.
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