Richard Levett´s profile

Reviews (6)

Koboereader

Are the designers of KOBO totally stupid??

I have recently bought two KOBO Touch readers (one for myself and one to load and give to my girlfriend). But now having set it up (eventually) and used it I am quickly wishing that I stuck to a proper book. They come with no instructions of any description, so thank heavens for Google & YouTube. To import a book (and not buy theirs) from a library you need Adobe Digital Rights via Adobe Digital Editions, But no sign of any imported books appear on the KOBO Syn page only on the ADE page and the actual tablet. I have just renewed one of these books, in itself a trial of common sense over the geek who wrote it (although in fairness this software has nothing to do with KOBO, as far as I am aware); at the end of which it appears on the ADE and on the tablet. But does it run, of course not! The tablet/KOBO fails to read the ADE authorization, and refers me to KOBO.com/help. Which in turn is a total waste of time as there is no assist to cover this. I have received two emails from KOBO, both very polite, in English I find difficult to recognise and of no assistance whatsoever. KOBO is OK as train/plane time filler and it is cheap, but outside that I wouldn't give it breathing space. Book publishers need not fear if this is the future

NP Autoparts Limited

Does what it says on the tin!

Really good,
I bought a Haynes FJR Manual; extremely good price and extremely quick delivery.
What's there not to like? Recommended

Virginmobile

Good offers? But maybe not so good

I have had a PAYG with Virgin for years, so far so good. I got an offer by SMS from them top up £10 and get 300 minutes and 3000 texts in the following month, so logged on to the given web address and the offer is completely different (and strangely a lot smaller!).

City Link

Micky Mouse outfit

I shipped an item sold via eBay with City Link. The booking agent I used was MyParclDelivery.com
I picked City Link, which wasn’t the cheapest quote, as mistakenly I assumed that it was an efficient well organised company. Sadly it isn’t!
Collection was made by a scruffy bloke in tee shirt & jeans and an unmarked van, and unlike every other carrier I have used he didn’t have a hand held reader or scanner, merely a tatty piece of A4 paper. He collected the box and that is the last anyone has seen of my item.
When it didn’t arrive I contacted MPD as they were the booking agent, they were very polite but sadly pointless, as City Link didn’t respond to anyone. After 10 working days I contacted one of the two City Link depot in Leeds who happily told me that stuff often got put on the wrong pallet and disappeared
City Link then informed MPD the same day that the parcel was lost, but then as a final insult refused to pay out on the insurance I had taken out on it.
I have never used City Link before and obviously will never use them again; it’s a Mickey Mouse set-up and little wonder Rentokil sold it off

FAO John Davies at City Link.
MPD consignment number MPD281724-1; City Link consignment number AS987673

What an appalling company to deal with! I have no idea if I am being helped or they are simply taking the mick.
Following my Trustpilot posting above as seen I added consignment numbers as requested by Mr John Davies. On the 27th of November I received a telephone call on from a lady named Tracy saying that they thought that it may have been incorrectly delivered to one of their larger clients.
She confirmed a description of the contents, its packaging and markings and stated that they had contacted this client and requested that they check their delivery. That would take maybe 24 hours or 48 hours at the outside but I would know the outcome by COP Friday the 29th of November.
Since the 27th all I have received is an earth shattering silence. I emailed City Link on Thursday the 28th via their website to offer a photograph of the contents; no reply, simply ignored.
As a week of silence has now passed I telephoned today, Wednesday the 4th of December. It rang for ages with a constant repeat of the inane tele-message stating ad infinitum that I could track my parcel via their website interspersed with the statement that I was moving up the queue; finally the sound changed to a proper ring tone and at that point one of City Link Customer Service agents no doubt pick up the call and immediately rang it off. Another call answered!!

City Link it would appear is a company that you cannot contact be either telephone or email.
My advice if you have a parcel to send, go elsewhere; anywhere else is better

27 November 2013

Reply from City Link

Richard

I am sorry to hear of your recent experience with City Link, could you supply me a consignment number in order for me to review please?

Kind Regards

John Davies

myParcelDelivery.com

There are better agents & carriers out there

From personal experience having used MPD.com and City Link as the carrier I will never use either organisation again.

I had used MPD.com once before without mishap and I arranged collection of a parcel for Friday 25th of October for delivery the following Monday, the 28th with City Link being the carrier.
Man from City Link duly turned up to collect, in a scruffy tee shirt, jeans and an unmarked van; and unlike every other company I have used he didn’t have a scanner or electronic booking unit, just a tatty sheet of A4: and that was the last time I saw either him or my parcel!

Trace action through MPD.com, whilst Andrew from MPD.com is very polite it was a farce as City Link didn’t reply and all I got was platitudes. In the end I contacted one of the Leeds City Link depots myself, which turned out to be a waste of an hour on the phone as no one knows anything and they happily stated that parcels often get bundled onto the wrong pallet and simply disappear to the wrong address

Later the same day I got an email from MPD.com to say that City Link had simply declared the parcel lost and that also the insurance arranged through MPD.com was null & void as the parcel contained automotive parts, namely as declared a Car Tow-Bar.

I do blame myself for that as I had not appreciated that a brand new, dismantled solid mild steel tow-bar was of a volatile, explosive or combustible nature.
I would have thought that the only risk it presented was to your foot if it was dropped on it!

I was as my comments indicate I disappointed by both companies and my recommendation is don’t use either; there are other agents (whose insurance does pay out, even on declared automotive parts) and other far more professional carriers; and the prices are much the same

17 November 2013

Reply from myParcelDelivery.com

Hi, Richard,

I am sorry again that your parcel was lost in transit. It is an exceedingly rare thing for a parcel to become delayed or to experience a cessation of tracking information, and even rarer for a parcel to go missing.

If a parcel is lost in transit then we have procedures in place where we can submit a claim with the courier and reimburse our customers for the covered cost of their item. However there are some limitations to these procedures that the couriers place upon us and so we reflect these on our site.

Items such as vehicle parts are unfortunately not covered for loss or damage. This is made clear to all customers, both on the information section of our site and during the booking process. When the order is being placed a box needs to be ticked stating that your item is not on this list and that, if it is, you agree to ship it at your own risk. The site will not let you place the order unless this is done.

We do this so that all of our customers are aware of the terms of service before they commit to them and if they have any questions then they can ask our customer service team.

Again I apologise for the inconvenience and if you need any more information then please don't hesitate to get in touch at cs@myparceldelivery.com

Kind regards,

Andrew

allbeauty.com

Does exactly "what it says on the tin"

Very good; a good range of products and at good prices; and quick delivery. Does exactly "what it says on the tin"

Richard Levett´s profile

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Richard Levett
Reviewer
United Kingdom

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