Alice´s profile

Reviews (1)

Late delivery

I didn't realise that TrekInn were not based in the UK - this had implications when trying to reach them by phone and on delivery time. I found the website misleading and something I ordered for a present was late because it wasn't hugely clear that the number of days quoted next to the item related to the number of days until it would reach their warehouse rather than the number of days until I would receive it. I was charged for my item immediately even though it wasn't available straightaway which is reasonably unusual. I then made a query regarding the fact that I was having to wait quite a while for my item. I did get a fairly prompt reply but was disappointed by the lack of apology. The item did arrive in good condition but quite a bit later than I'd anticipated and so I probably won't order from this website again.

Alice´s profile

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United Kingdom