Stephanie lunan´s profile

Reviews (2)


Customer service equals the Product. Brilliant!

This is the third time I have bought from Castlegatelights. Absolutely fantastic service all round. From starting my selection on the website, speaking to the receptionist and then Colin for further advice, through to ordering and delivery I couldn't fault a thing...

Which is very rare these days I can tell you.

Victorian Plumbing

Not happy. Not happy at all.

I think when you buy a toilet from a photograph on a website you should actually get that toilet and not something completely different.

And that when this is pointed out to your customer service team that's what they should do. Provide a service NOT excuses.

15 July 2013

Reply from Victorian Plumbing Ltd

Thank you for your comments, I am very sorry to hear you are not happy with the item received. The pictures displayed on our website are provided from the manufacturers and are of the best representation of the item. We also provide full dimensions for this item. If you are not happy with this product we are more than happy to accept this back for a refund. I apologise for any inconvenience this may have caused you.

Stephanie lunan´s profile

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Stephanie lunan
United Kingdom