I had an anomaly in my delivery information and my query email was responded to very promptly. The only reproach is that it would have been better if Always Riding knew the vagaries of the international post service used (I only needed to wait - the "delivered" message didn't actually mean the product was delivered) or chased up to find this out on my behalf. Also, confirming to me that it was delivered made me more concerned that there was a problem.
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