Gazz´s profile

Reviews (2)

Albelli

Excellent

A great and pro looking book

Citybase Apartments

Poor customer service, poor card security, my secuirty details were hacked from citybase's servers.

While the apartment was nice, the service was poor. The internet and bathroom extractor fan didn't work. I booked an apartment as I had a full on hectic weekend which was busy and I needed to find addresses and check emails. So when the internet didn't work it was a huge disapointment. Not having time in my stay to correct this, I informed customer services after my stay. Their attitude was "We've got someone at hand 24 hours a day to help you out, so what are you complaining about, its not our fault you could have sorted this out yourself". they said they even knew about the extractor fan issue. A day after the stay I experienced credit card fraud and two weeks after the stay citybase emailed me to say their booking system had been hacked. Thanks for credit card fruad citybase.
So all in all a good stay soured by terrible customer service.

19 July 2013

Reply from Citybase Apartments

Hi Gazz

I'm really pleased that I've had a chance to discuss these issues with you directly and as a result you're now happy with the outcome. Thank you again for taking the time to provide us with some feedback and I look forward to helping you with your next booking.

Kind regards
Wesley
Customer Service Manager
Citybase Apartments

Gazz´s profile

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Gazz
Reviewer
United States

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