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Reviews (1)

Alpharooms

Easy booking, special request totally ignored

This is the second time i have booked with Alpharooms, great value. the first time i booked i requested a joining/next to rooms as we were meeting relatives there, but unfortunately we wern't even in the same hotel they put us in Paque santiago 4 and the others in 3, due to an illness made another request which was also a waste of time. Staff were very unhelpful. Lets hope they pay attention to the special requirements this time, all other companies i have booked with have taken into account the special requirements.

11 July 2013

Reply from alpharooms.com

Dear customer,

Thank you for booking with alpharooms.com.

Unfortunately we can only pass on special requests to the hotel, it is then at their desecration how they deal with these. They normally allocate rooms on arrival so it may not always be possible. We do state on our website that special requests cannot be guaranteed, however most hotels do look at these when they receive the booking and try to accommodate them.

Thanks.

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f akrigg
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United Kingdom

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