Phillip Hughes´ profile

Reviews (1)

Envirofone

Very slow, misleading.

They advertise on their site about Fast Payments - I decided it would be worth to take a much lower payment than walking around second hand mobile shops as it would only take 1-2 days longer and I could just send it off rather than walking around town.

However, I sent my phone on Monday 8th July and they emailed me 2 days later to tell me I would be getting my money on the 16th July .... 8 days from sending is not what I was looking for....

There are companies that can turn this around alot quicker, I wouldn't of sent them my phone if I knew it would take this long - I didn't need to sell it if I couldnt get the money within 2 days.

Total scam.

12 July 2013

Reply from Eazyfone Ltd

Hi Phillip

Thanks for taking the time to write a review.

We use standard bacs payments which clear in 3 working days from the date the payment is actioned.

Our payment process is relative to the high prices we offer over our competitors and it will remain the same in order for us to be able to offer the highest and fairest price to our customers. Some of our competitors take up to 14 days to pay out so we feel that 3 working days is a reasonable time frame.

I hope this explains the reasoning and I again apologise if you feel that you weren't informed sufficiently with regards to the payment you chose.

Many Thanks

Envirofone

Phillip Hughes´ profile

profile image of Phillip Hughes
Phillip Hughes
Reviewer
1988
United Kingdom

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