AJ´s profile

Reviews (4)

Ctshirts

Really Outstanding

Incredible value for money, tailored shirts, 4 for £100 - don't know how they do it! Customer service staff helpful and knowledgeable. Quick delivery, superb quality.

Healthspan

Farewell Healthspan

Where has the postage charge come from? You're clearly trying to cover costs, but this is not in line with what other companies are doing.

Distribution is coming from Holland so no UK VAT being paid there then!

I'm not planning to prop up the dutch ecconomy, I'd rather buy from a UK based company who don't charge me for delivery.

UPDATE AFTER HEATHSPAN'S RESPONSE (8/10/12): You didn't answer my point, you've just written a whole load of waffle regarding how great you are. Nonsense.

I can assure you that there are many UK based (genuinely UK based - not like you guys!) supplement companies offering totally free delivery, no thresholds (can't name as I believe that would give you cause to have my review removed!).

My issue is with you implying that you're a UK company, based in the channel islands (little or no corporation tax), dispatching from The Netherlands, paying 6% to the Dutch economy.

Seriously guys, do you not know what this type of action does for your PR? Who did you consult for this shoddy exercise? Jimmy Carr?

My preference is to buy as locally as I can, at least UK, but ideally within my own locality, so thanks for the offer, but I think it's me who'll B.O.G.O.F.

08 October 2012

Reply from www.healthspan.co.uk

Hello AJ- we're sorry to hear you're unhappy with the changes that we have made to our order process.

We have worked hard to minimise the disruption to our customers and are confident that we remain competitive in terms of:

1) Our delivery charge: many of our large main competitors only offer free delivery over a certain threshold.
2) Our prices that are often cheaper than competitor products, even when promoted on B-O-G-O-F and 3-for-2 deals.
3) Our vouchering, which sees all customers receive a £2 discount on their orders.

As a result, we believe that the impact on our customers' order prices has been minimised. We invite you to shop with us and compare the overall price with previous like-for-like orders.

October 2012:

Thank you for your further comments.

Healthspan very clearly states in its literature and website that it is based in Guernsey (which is not a part of the United Kingdom)- our Chairman is from Guernsey and set up the company there 16 years ago. We make no attempt to make people think we are a UK-based company. Customer service calls are handled by a call-centre in Hampshire.

yourdesignersunglasses.co.uk

Order accepted, goods out of stock.

Very frustrating situation. Why take an order for something that is out of stock? Even the most basic retail website must have a function to store current stock levels.

Just Vitamins

Quick and great quality

Really happy with Just Vitamins, I've been buying for a few yrs now. Delivery is very quick, often next day and the flat packs go through the letterbox so I don't have to get them sent to work. I reguarly recomend to friends, who've all said the same.

AJ´s profile

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AJ
Reviewer
Male, 1979
Reading, United Kingdom

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