Its such a relief to find some gluten free sauces to liven up the food that I eat. Having to go G/F has been really restrictive and I am still finding my way around my now G/F world.
Ilumi has now made that easier for me.
The site is easy to use, delivery is quick and of course not having to pay postage is a bonus and the food is tasty as a good price.
Have never experienced such awful online service, they are making it seem like they are some big shot company, yet they are treating customers like they are a one man band.
Long delays, POOR communication, always the same bored person replying, no clue as to good customer care, constant emails back and forth, part products arrived and the final part never did see.
People in the UK please do not use this site, they do not make it clear that all the products have to be shipped over and takes forever. The only person who responded to my emails was a rude member of staff that I am not allowed to name, BUT I am positive no one else works at this company...Just her!
Very bad experience the poorest ever.
You need to be ashamed of yourselves and really should not be trading.
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