Elaine Clements´ profile

Reviews (1)

eFlorist

A reply to my complaint via e-mail would be nice!

I ordered flowers for my mother's birthday and was very disappointed with them. What I thought she would be receiving was nothing like the photo on your website. Yes they did arrive on time but looked rather wilted and there was more greenery than flowers. To be honest I was really disappointed with them and my mother even commented on them which made me very embarrassed! I have sent an e-mail complaining but I am still awaiting a reply!!!

13 July 2013

Reply from eFlorist

Dear Elaine,

Thank you very much for your review. We sincerely apologise for the disappointment caused with what was delivered and any delay in responding to your email of the 11th July.

Please be advised that a member of our Customer Service team have now sent a reply to your email and this requires a response from yourself in order to address your concerns as quickly and efficiently as possible.

Please check your inbox at your earliest convenience.

Kind regards,
eFlorist

Elaine Clements´ profile

profile image of Elaine Clements
Elaine Clements
Reviewer
United Kingdom

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