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Reviews (2)

Blinds & curtains by tuiss ®

Exemplary service and a cracking quality product.

What a find this company is - amongst the sea of internet blind companies.

Their customer service is extraordinarily good. Repeated queries on the phone about which range to fit in narrow Victorian recesses and they furnished me with literally dozens of samples over a 6 week period - never once asking for postage, which they certainly could have done.

I decided on the fabric at the weekend and thanks to a super-efficient production, they are now (4 days later) up at my windows looking sublime. The items were easily tracked on-line but Tuiss Customer Service were also tracking the delivery and rang and checked that I was happy with the product and to see if any help was needed in fitting. Amazing frankly!

The items have been produced to my exact measurements, and the fittings are of good quality. Again well done.

One thing I would say is that swatches are invaluable. The fabrics vary quite a bit in how heavy they are or how much light they let through and some are more insulating than others, so do check beforehand (although perhaps not as much as I did)!!!

My thanks to the whole team, you deserve to clear out the market as you are strides ahead of your competition.


Great customer delivery, product poor

I bought the Thaw silk gloves, socks and balaclava. They arrived very quicly, although were seriously overpackaged. I checked the items briefly prior to departure but on arrival in -45C noticed the gloves were not a pair ie there were 2 left gloves. Rather disappointing and left my hands unable to function in those temperatures where I was working outside for 13hours a day 300km inside the Arctic Circle. Please ensure items are checked on production line if selling matching pairs.

Mary´s profile

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United Kingdom