Sir,I bought my furniture -'Matrix' from furniture village Friern Barnet store.
They very quickly took my money and promised the delivery of goods in few days.
The goods arrived at Lunch time 03/02/2011.The drivers tried to assemble the products but were unsuccessfull. The driver told me 'we are not an expert at assembly and I will have to call a technician to assemble this item'.
The item was office furniture.I had taken all my files and other paper work out of old shelves and was hoping to file these on new furniture These files are all now scatterd in the room.
The driver said the technician will call you tonight before the end of the day to fix this Matrix.
I did not received and phone calls.Next day I made several phone calls before I could speak with any one.Every time I made a call either the sales person who sold me this faulty product was away from his desk or was speaking to another customer.Eventually one of their staff arranged for a technician to visit my house to rectify the problem. This was some 20 days after the delivery The technician was astonished to see the state of the furniture supplied and and was very apologetic.However he could not fix the problem because there were some parts missing.By this time I had enough and asked the technician to arrange returen of the furniture to the Funiture Village and requested a full refund.The technician called the office and explained them what had happend. He said to me thet the office will write to me. After 3 days I stll had not received any communication from them .So I telephoned the store but was told that the customer service person has gone to the Bank and will call you on his return.He did not call back. I had lefit several messages with them but no joy.Now I have lost 2 days of wages there has been no positive news from the Furniture Village. My next course of action will be to write to the Small Business Miinister, my local MP ,trading standard office,BBC watch dog,to twetter and to to local newspaper--The Barnet Times and any other person who may help and highligt this problem so that this would not happen to any other person
I am extremly disappointed this Furniture Village.
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