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Reviews (1)

Rubbersole

Everyone at Rubbersole was great, but the courier they use is unreliable.

I found the shoes I wanted at a great price, but they did not arrive within the time specified. When I called Rubbersole customer services they were really helpful, but the problem is with Yodel, the courier company they used. Apparently they claim they came to my house and left a note, which is not true - and this is the second time this has happened! The first time, I was even in all day! Anyway, the shoes didn't arrive in time, I had to leave for my holiday, so I had to ask Rubbersole to refund them. They were great about it. I would love to keep using this site, but since I can't trust their delivery, I will not be using them again.

15 July 2013

Reply from Rubbersole

Hello Amy,

Thank you for taking the time to write your review, and I do apologise for all of the trouble you had with our courier.

We will be updating our delivery services in the near future, and I do hope that you will give us another chance as we would be very happy to have you as a customer!

Kind regards,

Shelbe

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AAmy
Reviewer
United Kingdom

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