Karen Swift´s profile

Reviews (1)

eFlorist

No reply to complaint email - seems to be a common theme!

I ordered a bouquet for a friend's birthday which was supposed to consist of white roses and purple freesias and paid extra to include a further 50%. It looked lovely on the website but when it arrived my friend sent me a picture and it actually only contained the white roses and didn't look very special at all. I contacted e-florist and did receive an initial response stating that they hadn't realised that there had been a problem with the freesias from their supplier and that they had decided to go ahead and send the bouquet without them. They offered to resend a new bouquet or offered a partial refund. I responded to advise that as the birthday had passed their seemed little point in resending the flowers and enquired as to the value of the refund. I sent this message on the 5th July, sent it again on the 10th July when I received no response and then also sent a further message through the enquiry form on the website just to ensure that there was no way it could have been missed. Unsurprisingly I have still not had a response.

I am completely dissatisfied with the overall experience. eFlorist may be slightly cheaper but this seems to negatively impact their customer service which in my opinion is not worth the saving, especially given the time you will spend trying to obtain a satisfactory response!

I would not use this company again and would warn friends that were thinking of doing so.

17 July 2013

Reply from eFlorist

Dear Karen Swift,

Thank you for your review, we are sorry to learn of the disappointment you have experienced in sending flowers through eFlorist.

We appreciate that sending flowers should be an easy, stress free gesture of kindness towards a friend or relative and should not cause any undue stress.

Your emails have been located and we can see that our Customer Service team have now made every effort to resolve the disappointment you have experienced.

Regarding feedback, we are very confident in the service we offer and the flowers we deliver and so take all feedback on board to allow us to constantly refine and improve the level of service that we can provide.

Kind regards,
eFlorist

Karen Swift´s profile

profile image of Karen Swift
Karen Swift
Reviewer
1981
United Kingdom

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