Miss K T Cook´s profile

Reviews (1)

boohoo.com

I will never use this website again

Package delivered to wrong address 2 streets away. No calling card left to say where it was & why the people took it at this other house I have no idea.
Told by customer relations to go & knock on neighbours doors as the package was delivered to the correct address & signed for. Well obviously not, because I don't live two streets away & I am not a man.
Items returned as per "Royal Mail" returns. Still awaiting the refund for the goods returned.
One very dissatisfied customer who won't be using this online site again.
I must add I use online shopping from many retailers & if I am not at home a delivery card is left telling me where the item has been returned to, or which neighbour it has been left with. This is normal Royal Mail procedure where they return it to the depo.
I have never been told to go & check my neighbours don't have it! Especially not two streets away. Absolutely shocking service.

15 July 2013

Reply from boohoo.com

Hello,

Thank you for taking the time to leave your feedback, and I am very sorry to hear that you are unhappy with the service you have received.

All complaints regarding our delivery service are taken very seriously, and are always passed on to the relevant department as we continually work hard to improve the service we provide.

As soon as we have received your returning parcel back at our warehouse, your full refund will be processed back to your original payment method.

I am sincerely sorry for the inconvenience that this has caused you.

Kind Regards,

Amy

Miss K T Cook´s profile

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Miss K T Cook
Reviewer
United States

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