The customer service is a real winner for me. After receiving a pedal I had been trying to find for ages on a UK website, I got it out the box, plugged it in, and felt instant dread when it sounded nothing like i expected. It sounded good, but there were a few niggles with it that i weren't sure if it was the pedal itself, or if there was a fault with the wiring?
After contacting the support team with my concern they were happy for me to send back the pedal, compare it to the others they had in the shop (all the while keeping me updated) and after finding no difference to the others, offered me a choice of them posting it back to me (free of charge), or getting a full refund.
Its this kind of customer service that makes buying online worthwhile, and i will definitely be using them again in future.
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