Jill´s profile

Reviews (1)


Easy to order but shoes disappeared!

Great website, loads of choices. Ordered was very easy. But 10 days after ordering the shoes had not been delivered. Phoned Rubbersole and they checked the order only to find the shoes had disappeared from the delivery depot. Not Rubbersoles fault. The lady in the phone was helpful but as the size I wanted had sold put all I could do was get a refund.

16 July 2013

Reply from Rubbersole

Hello Jill,

Thank you for taking the time to write your review, and I do apologise for what happened with your order.

Unfortunately it is true that the parcel was lost in transit, and sadly we were unable to reship the item to you as we were out of stock.

We will email you with a gift voucher, in the hopes that you can find a suitable replacement item and get it at a lower price.

Please don't hestiate to contact our customer care centre in the future if you have any questions or concerns and we would be more than happy to help.

Kind regards,


Jill´s profile

profile image of Jill
United Kingdom