They try hard but much like a blind kitten they sometimes don't find it. Shipped items but at my expense. I have ordered from them before but through [external reference removed] and shipping was free. But when you order from them directly shipping is charged if it ships to Alaska. It came from Heathrow, England via FedEx to Anchorage, Alaska the hub for FedEx for Asia and Europe. Still I was told it was only to the continental US the free shipping applied. So they did poorly in geography too. Alaska is part of the continent. I expect this when dealing with those that live in the contiguous US but not from a foreign country that is shipping FedEx to an area that is all encompassing. Also they will try to get you off the phone and promise a call back. They never ever call back. If you have to deal with them do not let them tell you they will call back. They do not.
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