Lee Clarke´s profile

Reviews (1)


Absolute con!!

I will keep this very simple ad short.

We paid £130 for our 2 night stay in Manchester.

We supposedly got free entry into 3 bars and a nightclub. The bars we got free entry in we're free entry anyway!! When we spoke to the doorman they looked as if we're mad. Nightclub entry was before 11pm- when noone else is in the bloody club. Not a single drink was included in this.

Hotel was a travellodge, very good location but no breakfast included.

Paintball was arranged-- 50 MIN AWAY!! Not exactly wht you wanna do on a sat morning after the fri night. Also the hidden cost of buying the paintballs which are very expensive!!

So basically we paid £130 for a travellodge and 2 games of paintball. Joke, conning money out of people. Could have booked more ourselves, esp when you add in the hidden costs(petrol, paintballs, breakfast)

23 July 2013

Reply from www.chillisauce.co.uk

We are sorry to hear your feedback on your event.

Your group leader was told at the time of booking that the activity site was out of town and asked if this would be a feasible option to which he replied yes. The account manager also informed him that, if required, we could arrange a minibus transfer to and from the site to save the group the hassle of driving after a night out.

The fact that there was no breakfast with this particular hotel was also communicated with the group leader. It was a particularly busy weekend, and your account manager put in a large amount of effort to find a centrally based hotel for you too, which I am glad you were happy with.

To add to this, the group leader was told the name of the activity site two months before the date of the event. At this point if distance was still an issue we could have moved the group to a different activity/site. Furthermore, your package quote clearly stated the paintball activity included your first 100 balls and additional balls can be purchased from £7 per 100 balls. If you didn’t read the package quote which you were paying for or if this wasn’t communicated by your group leader we can only apologise but this does not classify as a hidden cost.

Not all bars charge a cover charge and as you can see from your package breakdown, you weren’t charged for all bars. Part of the service you are paying for when you use Chillisauce is our knowledge of decent areas to go to in a city you may not have been to before or for a long time. The last thing you want to be doing on a stag weekend is roaming a city looking for places that will take large single sex groups yourself. There is also the benefit of utilising our online payment system and members area which make collecting money and distributing information much easier for both the group and the group leader. We are an agency, we are a business and not a charity, so our services do come at a cost. If you perceived this cost to be too high then you could have looked at making alternative arrangements for yourself to possibly bring the price down.

If you like to discuss the matter further, please contact us directly at support@chillisauce.co.uk

Lee Clarke´s profile

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Lee Clarke
Peterborough, United Kingdom