Kunde´s profile

Reviews (5)


Nemt og godt

Bestillingen gik nemt, betalingen gik nemt, leveringen tog lang tid ... 8 arbejdsdage) men jeg blev løbende informeret per email og der var ingen slinger i valsen.


Kun ros :-)

Hurtigt, fejlfrit og nemt!


delivery delayed today by 6 weeks and not yet received

I loved to shop at LookFantastic, great website, prices, products but I will not shop there again.
Today I am still waiting for an order placed November 7. It was despatched but after one try to deliver it stayed with the shipping company 4 weeks and then returned to UK. I had no idea about delivery time or date, no info on the socalled tracking system, so no chance to plan accordingly. I called service desk and was told that there was no way to contact the delivery company. I was told to wait until they returned my order to UK and then I could have a replacement order!!! same terms and conditions, no idea of delivery. When I refused and asked for refund, I was told that this can only happen after replacement order has been returned.
So now, 6 weeks later, I am waiting for a replacement order, I have no idea about when it will arrive.
I have talked to Service Desk many times and it is like talking to an automatic system. No matter what question I pose, I get the same standard answers. I am frustrated and extremely dissappointed with the service.

Tommy found this review useful


helt perfekt

Hurtig levering, fin vare, nem betaling


hurtigt og effektivt

Køb uden problemer, god hjemmeside, hurtig levering, gode produkter.

Kunde´s profile

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