Stephen Chinnadorai´s profile

Reviews (2)

Myhermes

Driver never turned up to collect - tracking lies and suggests "attempted delivery".

I ordered collection of goods from my home to a recipient. Despite the tracking showing that a driver has attempted to collect, no courier ever came to collect. Upon calling myHermes, they simply re-iterate what is said in the tracking information.

They claim that the driver will make one further attempt and call me. This never happened either.

I have paid for this service and my goods are still waiting to be shipped. How do I request a refund?

DPD UK

Didn't deliver on specified day, blamed me for it.

DPD deliberately did not deliver to me for the second occasion now. Instead of apologising, they sent an automated email claiming that I was not available to sign the order. This is not true, as someone was at home awaiting the delivery - yet no one ever arrived. Evidence of this is in the fact that no calling card was left behind.

17 July 2013

Reply from DPD UK

Hi Stephen,

Really sorry to hear this, and for any inconvenience caused :(

I see the parcel was left safely in your porch today - is everything okay?

Contact me at socialmedia@dpd.co.uk if you need any help and I'll be happy to assist.

Kind regards,

Bobby.

Stephen Chinnadorai´s profile

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Stephen Chinnadorai
Reviewer
1992
Weybridge, United Kingdom

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