Paul Faulkner´s profile

Reviews (1)

Product not delivered within 3-5 days and still not arrived

Would not use again as product not arrived and refund not going to be given until Another 15 or so days have elapsed

16 July 2013

Reply from Argento Contemporary Jewellery

Hi Paul,
I can only apologise that your order has not yet arrived with you. Over 98% of all Royal Mail deliveries arrive within the lower threshold for delivery we publish, but sometimes delays do occur, and even rarer, items do become lost in the post. Argento is a responsible retailer, and we recognise that it is imperative that customers are not left frustrated when things do go wrong. Royal Mail advise us that they can still attempt delivery up to 15 working days after dispatch. After this time we will be able to initiate our lost in post policy and refund or replace your order for you. If you contact us on 26th July by emailing us at to advise us how you would like us to proceed we will be able to do as requested. It is never our intention to let customers down, especially when buying gifts. We use Royal Mail for their service, and share your frustration at the lack of it in this case.

Paul Faulkner´s profile

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Paul Faulkner
United Kingdom