When my portable hard drive failed I was faced with losing a large amount of valuable data. However I found I was able to send it to Field's who analysed the drive and reported that they would be able to recover the data. At this point I had not paid a penny. Based on their analysis they were able to quote a fee to recover the data and return it to me on DVD's. After giving them the go-ahead I received the 13 DVD's a few days later. All my data was recovered. I was particularly impressed by the way they kept me informed and did not required me to pay until they understood what they would be able to recover. I could have backed out at any point and they would have returned the drive at their cost. All in all a very reassuring service at a stressful time.
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