Sign Fx Wayne´s profile

Reviews (2)

MDP Supplies

top service

I would definately recomend this company
excelent and clear postal service
very competitive prices and top quality goods

Creative Transfers

PARCEL FORCE 48 NOT GUARANTEED

item did not arrive on time lost 200 pounds because of this,they did replace items thank you but no apology or offer of compensation for my lost revenue and sent email saying they will not charge me this time for re sending it by ups that was verry insulting
TELL YOUR CUSTOMERS IN ADVANCE YOU DO NOT GUARANTEE PARCEL FORCE 48 AND MAKE IT CLEAR IT IS NOT A 48hr SERVICE

18 July 2013

Reply from Creative Transfers

Hi Wayne,

Sorry to hear that you are disappointed, please let us address your points individually:

- You refer to the delivery option you chose as 'PARCEL FORCE 48' but that is not how it is shown on the website. The option is called 'Royal Mail 48' on our website, which is Royal Mail's second class parcel service. We do not use Parcel Force for any of our shipments.

- Your review asks us to tell our customers in advance that we do not guarantee shipments using that delivery option. Our website clearly states "Royal Mail 48 is usually a 2-3 working day service, but in extreme cases can be up to 5 working days" in bright pink writing in the shopping cart. We then go on to write "If your order is urgent we always recommend choosing a courier option.", also in bright pink text.

- When you placed your order you chose the cheapest delivery option despite these warnings even though you knew you needed the vinyl urgently to complete your customer's job. Even though you made that choice not to upgrade to a guaranteed courier (for less than £5) we agreed to send out your vinyl again by UPS Next Day Courier at our own vinyl and shipping expense so that you received the vinyl you ordered. In fact, you probably now have twice as much as you ordered as the original Royal Mail delivery has probably been delivered as well. In no way by helping you in this way did we intend to insult you.

We don't feel that we could have done any more to help, but, on the back of your comments, we have made a few further changes to help future customers even more:

- We have changed the layout of the advisory pink delivery information slightly to help make it even more easily readable.

- We've changed the name 'Royal Mail 48' to 'Royal Mail - No Tracking' to remove any assumptions that it means it's guaranteed in 48 hours.

- We've made the text "If your order is urgent we always recommend choosing a courier option." even larger and used a bold font.

Once again, sorry that you feel bad about your experience, but we feel we did all that we could for you once made aware of your situation, and we really do want to help.

Regards
Creative Transfers

Sign Fx Wayne´s profile

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Sign Fx Wayne
Reviewer
Male, 1970
Newcastle upon Tyne, United Kingdom

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