Placed an order in the 03th of May and today 16th of August I still have not received it. Have been in touch with them both over emails and over the phone. It is ok for mistakes to happen but one would expect them to fix it and get in touch with the costumer to explain what happened. Kept being placed on hold whenever on the phone with them and once one of their staff actually told me they sent me the mattress topper and once it was sent out it was out of their responsability and they did not have a way of tracing it!! Which is crazy given that delivery is a part of the deal! Finaly when last month someone seemed very helpful and said another matress topper was gonna be sent out to me nothing actually came out of it. I really have never had such a bad experience with a purchase as this.
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