I'm a 19 year old student and have been to Vision Express in Brent Cross for many years and was very happy with the service I was getting.
Went for a standard check up in February, there were a few problems with one of my eyes so they gave me some exercises to do and asked me to come back in 6 weeks.
Went back in 6 weeks, which was the end of March, the optician I had seen wasn't in but on my notes there was nothing to say I needed to come back. Saw another optician, he said as my problems had got worse, they were going to refer me to a hospital. Fair enough, waited 2 months for an appointment before calling my GP to find he hasn't received any referral letters. Called the opticians, they hadn't even written the letter. 2 months it took! If I hadn't have called them, my letter would never have been sent. I am a student and the problems I have are affecting my work.
They wrote the letter but instead of sending it straight to my GP, they sent it to me, to then pass on to my GP.
Thanks for wasting almost 4 months, with my eye problems getting worse. This could have been sorted a long time ago.
Liana Michael found this review useful
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