David Tomsett´s profile

Reviews (2)

Chemist-4-u

Terrible Customer Service

I ordered some Gillette Fusion Power Razor Blades and they sent me Venus even though the delivery note said Gillette Fusion Razorblades. Raised a Support Ticket but they have not bothered to contact me for 4 days. Not impressed and must warn others about this.
I should have been more suspicious as they do not provide a telephone number to contact them. Normally this would sound the alarm bells for me.

25 July 2013

Reply from Innox Trading Ltd

Hi David,

I am sorry to hear that you received the incorrect item. This will simply have been a picking error in our warehouse, for which I apologise.

We have been working to get through a backlog of tickets as quickly and effectively as we can, and I wholeheartedly apologise that our response time has fallen way short of expectations.

Our telephone number is readily available on our homepage.

Regards,
Simon - C4U Customer Services

Battery Force

not so easy to modify an order

I was about to complete a small order for some batteries when I realised I needed some others. I went back to the previous pages and thought I had achieved this. When the order arrived it was the original small order and the cost included postage which would have been avoided had my amendments been successful.

17 July 2013

Reply from Battery Force

Dear Mr Tomsett,

Thank you for taking the time to review Battery Force.

At the time of order if you ever need to amend the order we are only a phone call away and are easily able to merge orders so that everything arrives in one package and also saves you on p&p.

On this occasion, you emailed us the day after the order was placed and the order had already been despatched to you. We confirmed that the order received had only been for the one item. If you want to place the order for the missing batteries we will certainly waive the p&p for this.

If you would like to contact us with your order number for the missing batteries and take up our offer of the free p&p please call on 01892 888 135 or email on info@battery-force.co.uk

Kind Regards

Battery Force Customer Care

David Tomsett´s profile

profile image of David Tomsett
David Tomsett
Reviewer
Male, 1952
United Kingdom

About