I recently purchased goods from Easy Life, however a month later I had not received the order. I phoned them, and the operator located my order and was unable to tell me why the goods hadn't been sent, but assured me they'd be on their way soon as they were all in stock. I received them a further 10 days later.
One of the items that I ordered was an alkaline battery charger for £19.99.The first time that I used it the battery inside it exploded, throwing battery acid all over the product and my table. A foul smell and crackling noise was also coming from the unit. I was able to disconnect the item from the mains, and have moved it to a position of safety. I emailed Easy Life to ask them what I should do with it as I don't believe it is safe to return, or touch any further.
I have not received any response from them, despite emailing both Customer Services and the Support email address and am now furious at both the waste of money and the faulty goods. I will also be contacting Trading Standards. Don't touch this company, their lack of concern for customer safety is scary.
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