I was very impressed with the quality items (and they are good items) for sale at good prices on the website. The deals they had at the time were great and we were very happy with our purchases.
The trouble came with the delivery. Get this right from the beginning and you will be laughing, get it wrong and you will be giving a 2 star review instead of 5.
After ordering our products they didnt contact us by phone or email after and seemed happy to wait for us to contact them. It turns out they were waiting to be restocked the items to send. We asked if we could change our delivery dates.
We chose a standard delivery (not realising until we were too late that this means it only arrives on a week day). Turns out we would have to pay extra which was not a problem.
All of a suddent the items were in stock and away with the delivery company. It would cost us extra to send it back to Victorian Plumbing and then the additional fee to get it delivered on the weekend. The company were very blunt, uncaring and unhelpful once this problem occured.
So get your order right and hope they get things together at their end and you will have a good experience. However, don't expect updates or co operation if things aren't running smoothly. All in all the mintues things turned sour we had to pay close to an extra £100
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