We had our Riptide installed in July 2012 . After an initial worrying period on the delivery day mostly not Hot Tubs responsibility ( the wrong crane arrived / the tub bumped the roof of the house ) etc . To be fair the installation site was very awkward but despite this the Riptide was installed and operational within a few hours . The Hot Tub crew and the guys for G W Southern were exceptional on the day and have continued to show genuine interest since . Daniel at Knockholt showroom in particular .
The Riptide is used 2/3 times a week with visiting guests , grandkids and for our own personal fitness.
My only real moan is the sheer weight of the cover which takes 2 people to remove . Other that that we are very pleased with everything and congratulate Hot Tub on their product and continuing service . I do not believe anyone can be perfect so its 4 stars for me maybe a grudging 4.5 . Bob Taylor
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