First of all, I'm only giving them a rating of 1 star because that's the least I can give them. If minus ratings were available, they'd get minus 10.
Like almost everyone else here, I believe the good reviews are fake and I've had nothing but trouble with this company. I ordered goods before xmas, received confirmation of my order by e-mail right away, then received an e-mail informing me that my order had been sent to their warehouse for picking and would be PICKED within 2 days.
I sent an e-mail complaining about this time scale and was sent exactly the same -mail back explaining that the order would be picked in 2 days. It took 2 weeks for my order to arrive and, reading the other reviews here and on other sites, I consider myself lucky that it arrived at all.
I noticed that the bluetooth headset I'd ordered in black, had been supplied in silver, so I immediately e-mailed them to inform them of this and asked for them to arrange collection of the delivered item, or some form of prepaid delivery in order that I could return it to them. I also asked for delivery to me of the correct item. My e-mail was ignored.
I then used their online returns enquiry form, thinking I'd get a response this way but, true to form, no response. I resubmitted my claim again today, but only after I'd done a little digging through google only to find HUNDREDS of poor reviews and complaints from other people, on two different sites (there will probably be more) complaining about; deplorable service, goods not arriving for weeks if at all, wrong goods being delivered, goods being returned for replacement but no refunds being issued and the customers attempts to contact them not being answered, and claims that fake goods are being supplied.
A friend ordered from them too and has received faulty goods. Despite contacting them nearly two weeks ago, they have had no response at all!
All I can say is, don't give these people your money!!! I will DEFINITELY not be ordering anything from them again!
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