I tried booking online yesterday and it failed three times, the last time after entering all my card details. Called today and was told by a lady that the flight prices had changed and that it would be £50 more. She then tried completing the booking but couldn't process the flights. she said the flight team would contact me if the flight prices increased. I had a call back about two hours later when I was told that the flights had increased by a further £150! (booking ref 6403461) At this point, completely frustrated I cancelled the complete holiday and was told it would take 3-5 days for the refund to come through! amazing since they took it of my card immediately! The latter customer service representative was not very helpful.
I then went back on their site to see the alternatives for flights etc and found the original flights and prices still available, and it allowed me to book it this time. (ref 6403595) Now its time to see If I will get really annoyed or not, I will be very disappointed if they come back with any increases in cost or lack of availability. There is no disclaimer at point of booking that the prices are liable to change in fact the opposite, stating that these prices and availability are only available if you book now...... fingers crossed this time!
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