Terrence Farquhar´s profile

Reviews (1)

MDP Supplies

Slow, incomplete order. Poor customer service.

I was working to a deadline which I missed to to MDP's delays.
I placed an order after being told delivery would be next day. Incomplete
order delivered a day late. Contacted MDP to inform them of missing item.
Was told somebody would call me back. After 3 hours without hearing from
them I called them. It was Friday so I expected them to make an effort to
sort this problem and deliver next day, Sat. It said on their website they
did Sat delivery. I was told it was going out but probably would not be
delivered on Sat. I was then put on hold and after 5 minutes of waiting I
hung up. Missing part arrived following Tuesday 5 days after placing order.
Also, the resin cartridges had no advisory labels and no health & safety
info. I think these resins give off harmful fumes and should only be used
in well ventilated areas.
I won't be buying from MDP again.
I expect this review will be removed.

18 July 2013

Reply from MDP Supplies

Hi David Wright

Thank you for submitting your order number, we couldn't find any history under Terrence. I have had a look into this for you and your delivery method was Royal Mail 2-3 working day, you ordered on 26th and received it on 28th so there was no delay from us.

Delivery Information: http://www.mdpsupplies.co.uk/deliveryinfo.asp

Could I ask what item you where missing from your order? I can then see if it was out of stock temporarily, or a picking error on your order.

With regards to someone contacting you regarding the item, it appears your original call was taken at our Tilbury office, which someone looked into, but the order was despatched from our Bromborough warehouse, so your call was transferred to this warehouse, but seems it was cut-off or similar during this process so our Bromborough warehouse didn't get the connecting call so I apologise for that.

The doming resin is not a harmful substance and does not give of fumes or similar, and is designed for indoor use.

I hope my feedback helps David but if there is anything further I can do you can contact me directly on 0151 334 2300 or email me ljones@mdpsupplies.co.uk

Kind Regards

Luke Jones
MDP Supplies

Terrence Farquhar´s profile

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Terrence Farquhar
United Kingdom