Louise Christopher´s profile

Reviews (1)

Boossh

Not a brilliant experience and some things wernt included!

after ordering a 2 week deal of boossh meal packs on groupon, I was severely dissapointed. It took over 2 weeks for my order to arrive, I had to constantly email them to find out what was going on, and any email i did recieve back made little to no sense, as if it was copy and pasted, and written by someone who barely knew any english.

I wanted a refund, but they wouldnt even answer that question but just kept telling me that it would be arriving soon. They did offer a 30% discount on my next purchase, but it seems that the discount keeps getting smaller-first 64% promised, now down to 30.

When my items finally arrived, there was no free shaker which was part of the deal. This annoyed me a great deal as obviously they couldnt get a single thing right! But honestly i cant be bothered to trouble myself and have to go through all of this again to get the shaker. I'll be testing the products to see how well they work before i even contemplate dealing with this company again.

20 July 2013

Reply from boossh.com

Hi Louise thanks for your review.

We do understand you are diappointed about your cancelled Groupon order, and the code for 30% off if used against one of our bundles does give a very good offer. Please also understand Groupon cancelled your voucher. We have no idea you did not receive a shaker and we shall send one to you 1st class today. If you need anything, all you need to do is to drop us a email anytime at theteam@boossh.com. When Groupon offer hit record sales, our phones lines were blocked for three days, but we did add an auto response message to inform you to email and all callers were advised to email as we had a back log of calls to make.

We service thousands of people every week, and you can see from the amount of 5 stars reviews we have, prior to the Groupon incident, that our service is outstanding. So we do hope you become a fellow boossher and enjoy our fabulous products and service.

If you need anything, please drop us an email to theteam@boossh.com

Kind regards and once again we apologise for your shaker
Team Boossh

Louise Christopher´s profile

profile image of Louise Christopher
Louise Christopher
Reviewer
1994
Exeter, United Kingdom

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