I signed up to them 3months ago for a fixed price 2014 deal. Since then I have not received any bills yet. I have contacted them on numerous occasions by email/phone and all the time I got told: "we'll sort it out" and they never did. I have provided them with the meter readings on time and on 4 occasions I have provided reading even knows they didn't ask for it. Because I got fed up with them I have done the maths for them and calculated how many units I've used and then multiplied them against their unit price and added standing charge and still no bills issued yet. They advice to switch to fixed direct debit so that way I get away from a massive bill it's just a joke. When I asked when I can expect to get a bill I got told SOON. When I asked when is SOON, in 1mth time ,3mth time or in year time she wasn't able to tell me. POOR POOR POOR I wish I never signed up to them.
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